Security & Compliance

When it comes to managing sensitive patient information, security and compliance are paramount. At the PHI eXchange, we offer top-tier healthcare fax solutions designed to uphold the highest standards of data protection, confidentiality, and regulatory compliance. Our services are architected with 3rd party validation to safeguard your organization’s data and ensure adherence to all legal requirements. The PHI eXchange meets all necessary criteria to provide fully compliant healthcare fax services.

HIPAA Compliant Faxing Solutions

As a healthcare provider, you are entrusted with sensitive patient data and are responsible for safeguarding that information. The PHI eXchange extends that chain that of trust. Our faxing platform is fully HIPAA-compliant, adhering to the stringent privacy and security rules of the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality of all health-related information. Given the rise in cyber threats targeting healthcare organizations, data protection has never been more critical. We employ a comprehensive multi-layered security approach to protect your fax communications from unauthorized access, breaches, and cyber-attacks.

Business Associate Agreements

Don’t rely on the HIPAA Conduit Rule when it comes to Internet based digital fax providers. The PHI eXchange will gladly sign Business Associate Agreements to spell out administrative and contractual obligations in protecting your healthcare data.

Complete Data Encryption

All your data is fully encrypted while it traverses our network & platform, both in-transit and at rest.

HIPAA compliance & SOC2 certification

We don’t just say we’re protecting your data; we prove it. The PHI eXchange routinely has its network security tested and operational practices vetted by 3rd parties to ensure we’re doing what we say we do.

Redundancy, Redundancy, Redundancy

Healthcare faxing has a crucial time component. The PHI eXchange meets its stringent SLAs with “active-active” configurations of its infrastructure, intelligent multi-carrier routing, and multiple geo-physically diverse data centers for load distribution, ensuring no service interruptions.

Advanced Threat Response

The PHI eXchange utilizes the latest in firewall and intrusion prevention to respond to emerging and existing threats, actively & dynamically at the network and platform levels.

Personnel Security and Training

The PHI eXchange operates with a culture of security awareness. All personnel, from accounting to leadership and everyone in between, undergo background checks and routine HIPAA & Cybersecurity training exercises.

Our Data Centers Adhere to these Industry-Leading Security Frameworks:

Healthcare Regulations & Standards

HIPAA

The Health Insurance Portability and Accountability Act (“HIPAA”) is a federal law that protects patients’ health information (“PHI”) and gives them rights over their records. HIPAA establishes standards to protect sensitive health information from being disclosed without a patient’s consent.

HITECH

The Health Information Technology for Economic and Clinical Health (“HITECH”) Act is a 2009 law that expanded the HIPAA Act of 1996. The HITECH Act aims to improve healthcare by promoting the use of electronic health records (“EHRs”), increasing penalties for HIPAA violations, and adding breach notification requirements.

HITRUST

HITRUST stands for the Health Information Trust Alliance (“HITRUST”). It was founded in 2007 and uses the HITRUST approach to help organizations from all sectors, especially healthcare, effectively manage data, information risk, and compliance. HITRUST is a voluntary certification and cybersecurity framework that helps healthcare organizations comply with HIPAA and HITECH.

Audit & Reporting Frameworks

SOC 1 Type 2

A SOC 1 Type 2 report is a Service Organization Controls (“SOC”) audit that assesses the design and effectiveness of a service organization’s controls over time. Created by the AICPA, it helps businesses evaluate risks associated with outsourced services.

SOC 2 Type 2

A SOC 2 Type 2 report is a third-party audit that assesses a Service Organization’s security controls. It is considered a more valuable report than a SOC 2 Type 1 report. It provides detailed insights into the operational effectiveness of the organization’s controls, ensuring ongoing compliance and trustworthiness.

SOC 3

A SOC 3 report outlines information related to a Service Organization’s internal controls for security, availability, processing integrity, confidentiality, and privacy.

Data & Information Security Standards

PCI DSS

The Payment Card Industry Data Security Standard (“PCI DSS”) is a set of rules and guidelines that protect credit card information. All entities that store, process, or transmit Cardholder Data (“CHD”) or Sensitive Authentication Data (“SAD”). This includes merchants, processors, acquirers, issuers, and service providers.

ISO 27001

ISO 27001 is an international standard created by the International Organization for Standardization (“ISO”) that helps businesses manage information security. It is an Information Security Management System (“ISMS”) standard that outlines requirements, best practices, and security controls.

GDPR

The General Data Protection Regulation (“GDPR”) is a European Union (“EU”) law protecting personal data in the European Economic Area (“EEA”). Its purpose gives control over their data and limits how organizations can use it. It also defines the rights of individuals in the digital age, the obligations of those processing data, and how to ensure compliance.

Why Trust Us with Your Healthcare Faxing?

Exchange Protected Health Information (“PHI”) with ease, speed and confidence. Trust the PHI eXchange to protect your patients’ data and your practice’s reputation — every fax, every time. To our information security professionals, compliance isn’t simply a checkbox. It’s the foundation for all our cloud fax services. Regulatory adherence underpins every aspect of what we do.